Privacy Policy

‍Last updated: 16 December 2025

North Down Chiro & Physio (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal data when you visit our website or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

North Down Chiro & Physio

Unit 1, 16 Balloo Avenue, Bangor, BT19 7QT

Phone: 028 9185 9990

Email: info@northdownchiro.co.uk

Website: https://www.northdownchiro.co.uk

For the purposes of data protection law, we are the data controller.

2. What Information We Collect

We may collect and process the following types of information:

a) Information you provide directly

• Name
• Email address
• Phone number
• Enquiry details submitted via contact or booking forms
  

If you become a patient, additional personal and health-related information will be collected separately as part of your clinical care and governed by professional confidentiality standards.

b) Technical and usage data

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
  

This information is collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and appointment requests
• Provide information about our services
• Manage website functionality and performance
• Improve our website and user experience
• Comply with legal and regulatory obligations
  

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you submit a form or agree to cookies
• Legitimate interests – to operate and improve our website
• Legal obligation – where required by law
• Healthcare provision – for patient-related data handled separately

5. Cookies and Analytics

Our website uses cookies to help it function properly and to analyse traffic.

These may include:

• Essential cookies (required for site operation)
• Analytics cookies (e.g. Google Analytics)
  

You can control or disable cookies through your browser settings or our cookie consent tool.

For more information, please see our Cookie Policy.

6. Data Sharing

We may share limited personal data with trusted third-party service providers who support our website or communications (e.g. website hosting, email systems).

All third parties are required to:

• Process data securely
• Use it only for specified purposes
• Comply with data protection law
  

We will only disclose personal data where legally required to do so.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

Personal data is stored securely and only retained for as long as necessary for the purpose for which it was collected.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
  

ICO website: https://www.ico.org.uk

To exercise your rights, please contact us using the details above.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

10. Changes to This Polic

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

North Down Chiro & Physio

Unit 1, 16 Balloo Avenue, Bangor BT19 7QT

Phone: 028 9185 9990

Email: info@northdownchiro.co.uk